Latest News & Blogs

Investigating undue delay on behalf of respondents: call for evidence

‘Unacceptable Level Of Inappropriate Behaviour’ In British Military – BFBS UK

Demystifying the role of the Assisting Officer

June 2019 Backlog Update

What the Ombudsman can and can’t do: a quick guide

No Ombudsman is an Island: The importance of collaborative working

May 2019 Backlog Update

The benefits of staff networks

4 tips for improving communication in the complaints process

Efficient, effective and fair: What does it mean and why is it important?

SCOAF – new acronym, same organisation

March 2019 Backlog Update