Application Forms, factsheets and pamphlets

Application Forms

Referral Form

362.91 KB 20240813_-_referral_form.pdf

Referral Icon

Review of Admissibility Form

263.48 KB 20240813_-_admissibility_form.pdf

Admissibility Icon

Undue Delay Form

243.21 KB 20240813_-_undue_delay_form.pdf

Undue Delay Icon

Substance and/or Maladministration Form

234.3 KB 20241216-sub_and-or_mal_investigation_application_form_-_fillable.pdf

Substance and/or Maladministration Icon

Please complete all of our application forms in Adobe.

If you cannot access our forms, please contact us to request an alternative format.

Updated 13 August 2024

Guidance for Complainants

305.35 KB Who is the Service Complaints Ombudsman?

289.9 KB What redress can the Ombudsman recommend?

205.14 KB SCOAF Financial Remedy Guidelines

115.54 KB What can the Ombudsman do for me?

116.8 KB What can the Ombudsman do for family members of Service personnel?

140.46 KB Judicial Review & the Office of the Service Complaints Ombudsman

136.08 KB Where can I get welfare support during a Service complaint?

224.99 KB Reasonable Adjustment Factsheet

SCOAF's Internal Process pamphlets

597.33 KB Everything you need to know about SCOAF referrals pamphlet

754.6 KB Review of admissibility decisions pamphlet

304.5 KB Undue Delay pamphlet

306.52 KB Substance and Maladministration pamphlet

Best practice in Complaints Handling

262.13 KB How to define Heads of Complaint in admissibility decisions

Guidance for Respondents

176.51 KB Army Respondent's Leaflet

130 KB RAF Respondent's Leaflet

108.53 KB Royal Navy Respondent's leaflet

111.29 KB What can the Ombudsman do for respondents to a service complaint?