Mission statement

To provide independent oversight and investigations in support of an effective, efficient and fair Service complaints process for members of the UK Armed Forces.

That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.

• Independence – We are independent from the the Services we investigate. We hold them to account for service failure or injustice.
• Impartiality – We are impartial. All investigations are undertaken on their own merits. We do not take sides.
• Integrity – We ensure that we are consistent in our approach, adhering to policy and process and acting within the confines of jurisdiction.