Useful Links and Contacts
Service Organisations
24 hour Helplines
- Combat Stress military mental health helpline: 0800 323 4444
- Defence bullying, harassment and discrimination helpline: 0800 783 0334
Service Secretariat Contact Points
Points of contact for each single Service Secretariat Central Admissibility Team (CAT) can be found below. If you have any questions on the Service Complaint process or are seeking an update on the progress of your Service Complaint please contact your relevant CAT.
Guidance on submitting a Service Complaint can be found in Redress of individual grievances: service complaints (JSP 831) - GOV.UK (www.gov.uk)
Navy
General Enquiries:
Email: NAVYLEGAL-CASEWORKMAILBOX@mod.gov.uk
For Service Complaint Admissibility (Annex F):
Email: NAVYPEOPLE-SCLSUBMITCOMPLAINT@mod.gov.uk
For Submission of Appeals (Annex G):
Email: NAVYPEOPLE-SCLAPPEALS@mod.gov.uk
Army
General Enquires:
Email: APSG-ArmySCSec-Enquiries@mod.gov.uk
For Service Complaint Admissibility (Annex F):
Email: APSG-ArmySCSec-Group@mod.gov.uk
For submission of Appeals (Annex G):
Email: APSG-ArmySCSec-Appeals-0Mailbox@mod.gov.uk
RAF
General Enquiries:
Air-People-Services-SCTGpMlbx@mod.gov.uk
Service Complaint Admissibility (Annex F):
Air-People-Services-SCTCAT@mod.gov.uk
For Submission of Appeals (Annex G): Details of the Case Manager to who a Complainant should submit an Appeal will be provided in the Decision Letter
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