Published
10 Mar 2016
On the 1st January 2016 a fully reformed Service Complaints process was implemented, bringing with it the Crown Appointment of Service Complaints Ombudsman whose powers will be significantly greater than those of the now abolished Office of the Service Complaints Commissioner.
http://content.yudu.com/Library/A3zb0y/HomeportSpring2016/resources/index.htm?referrerUrl=&skipFlashCheck=true
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