I am a respondent in an on-going Service Complaint

Under current legislation the Ombudsman has no power to assist respondents to a Service Complaint.

However, if you believe you have been treated unfairly as part of the process you can make a Service Complaint. You can make a Service Complaint whilst the complaint is ongoing or when it has been fully determined.

There are two ways to make a Service complaint:

1. Submit a written complaint to your Service Secretariat Central Admissibility Team (CAT).
2. Ask the Ombudsman to refer your intention to make a complaint to your Service Secretariat Central Admissibility Team (CAT). If you have left the Service this will be sent to the Service Secretariat of your Service.

If you make a complaint, there are some matters which are excluded, such as decisions made by the Specified Officer, Decision Body or Appeal Body in respect of another person’s Service Complaint. See JSP831, Part 1, Annex B for more information.

If you want the Ombudsman to refer your intention to make a Service Complaint to the CAT. Click below to access the Referral form.