You can ask the Ombudsman to investigate

If you believe that the wrong decision was reached or there was something wrong with the way your complaint was handled. You have 6 weeks and 2 days to make an application to the Ombudsman to request an investigation into:

• Alleged maladministration, and/or
• The substance (merits) of your Service complaint.

To find out more information and make an application click the button below.